Healspace

Healspace LLC (“Healspace,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our studio, use our services, or interact with us online.

By using Healspace services, you agree to the terms of this Privacy Policy. If you have questions, contact us at info@healspace.nyc.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

Name, email address, phone number, and billing information
Health history, injury disclosures, and intake information
Emergency contact details
Feedback, correspondence, and communications with our team

Information collected automatically:

Booking and attendance records through our scheduling platform (Mindbody)
Form submissions via Google Forms
Website usage data, cookies, and analytics

2. How We Use Your Information

To book and manage your appointments and classes
To communicate with you about your sessions, schedule, and Healspace updates
To process payments and maintain billing records
To ensure your safety and tailor services to your health needs
To comply with legal and regulatory obligations
To improve our services and studio operations
To send marketing communications, where you have opted in

We do not sell your personal information to third parties.

3. Health & Sensitive Information

Some of the services we offer involve the collection of health-related information (e.g., injury history, medical conditions, pregnancy status). This information is collected solely to ensure your safety and to provide appropriate services.

We treat health information with the highest level of care and limit access to authorized Healspace staff and practitioners on a need-to-know basis.

Healspace is not a covered entity under HIPAA. However, we treat all health-related information with the highest level of care and limit access to authorized staff and practitioners on a need-to-know basis.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

With practitioners and instructors at Healspace, as necessary to deliver your services
With service providers who help us operate our business (e.g., Mindbody, Google), under confidentiality obligations
With legal authorities if required by law, court order, or to protect the safety of our clients or team
With your consent, for any other purpose

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Complaint and incident records are retained for a minimum of six (6) years in accordance with New York State requirements.

You may request deletion of your personal information at any time by contacting care@healspace.nyc, subject to our legal obligations to retain certain records.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. These include:

Restricted access to client records (Healspace leadership only)
Password-protected systems and secure cloud storage (Google Drive, Mindbody)
Staff training on confidentiality and data handling

No system is completely secure. If you believe your information has been compromised, please contact us immediately at care@healspace.nyc.

7. Your Rights

Under New York law and applicable privacy regulations, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal obligations
Opt out of marketing communications at any time
Lodge a complaint with a relevant regulatory authority

To exercise any of these rights, contact us at care@healspace.nyc.

8. Cookies & Website Tracking

www.healspace.nyc

Our website may use cookies and similar tracking technologies to improve your experience and analyze site usage. You can control cookie settings through your browser.

9. Minors

Healspace does not knowingly collect personal information from individuals under the age of 13 without parental consent. Participation by minors requires a parent or guardian to complete all required waivers and consent forms on their behalf.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients via email or posted on our website. Continued use of Healspace services after an update constitutes acceptance of the revised policy.

Current version always available at:
www.healspace.nyc

Questions about this policy? Contact us at info@healspace.nyc